Thank you for choosing to join The Vault Community. To ensure a smooth and secure experience for all our attendees, please review our Ticket and Entry Policy before making a purchase.
By purchasing a ticket to any event hosted by The Vault, you agree to the following terms:
1. General Ticketing & Sales
- Official Channels: Tickets must be purchased only through our official website or authorized ticketing partners. We are not responsible for tickets purchased through unauthorized third-party platforms or scalpers.
- Order Confirmation: Upon a successful transaction, you will receive an order confirmation and digital ticket via email. Please keep this email safe.
2. Refund Policy (All Sales are Final)
- No Refunds: All ticket sales are strictly final and non-refundable. We do not offer refunds for change of mind, personal scheduling conflicts, or illness.
- Event Cancellation: In the rare event that The Vault cancels a scheduled event, ticket holders will be offered a full refund (excluding booking fees) or the option to transfer their ticket to a future date.
- Event Rescheduling: If an event is postponed or rescheduled, your ticket will automatically be valid for the new date. If you cannot attend the new date, you will have a specific window of time to request a refund.
3. Ticket Transfers & Name Changes
- Transferring to a Friend: Tickets are generally transferable. If you can no longer attend, you may pass your ticket to a friend.
- Name Matching: Depending on the specific event’s security requirements, the name on the ticket may need to match your physical ID. If a formal name change is required on the ticket, please contact our support team at least 48 hours before the event.
- Safe Resale: If you wish to sell your ticket, we strongly encourage using trusted and secure ticket resale platforms (e.g., Tixel) to protect our community from fraud. Scalping or selling tickets above face value is strictly prohibited.
4. Entry Requirements
- Age Verification: Unless explicitly stated as an all-ages event, our events are strictly 18+. A valid, government-issued photo ID (Passport, Driver’s License, or National ID) is required for entry.
- Ticket Scanning: Please have your digital ticket ready on your phone (screen brightness turned up) or bring a clear printed copy to be scanned at the door.
5. Right of Refusal & Code of Conduct
Holding a ticket guarantees entry only if you comply with our Event Guidelines & Code of Conduct.
- The Vault reserves the right to refuse admission or remove any individual from the venue without a refund if they are heavily intoxicated, acting aggressively, violating our consent policy, or compromising the safety and creative atmosphere of the event.
6. Lineup & Venue Changes
The Vault is a dynamic collective of artists and performers. While we strive to deliver the advertised experience, lineups, set times, and specific venue details within the same city are subject to change without prior notice. Such changes do not entitle ticket holders to a refund.
Need Ticketing Support?
If you are experiencing issues with receiving your ticket, need to request a name change, or have any other ticketing inquiries, please reach out to our team at: djempresss@gmail.com
