The Vault Community (“The Vault”, “we”, “our”, or “us”) is committed to protecting the privacy of individuals and managing personal information responsibly and securely. This Privacy Policy outlines how we collect, use, store, disclose, and protect personal information obtained through our website and in the course of providing our services, events, and community experiences.
1. Personal Information We Collect
Keeping our community members’, ticket holders’, and applicants’ personal information, payment methods, and transaction history private and secure is of the utmost importance to us.
- We request personal data from attendees and members to streamline the check-in process for our events and ensure a safe, secure environment for everyone.
- We collect personal information directly from individuals, including their full name, email address, telephone number, and date of birth (for age verification).
- The Vault does not collect sensitive information unless explicitly required and consented to for specific community safety protocols.
2. Method of Collection
- The Vault collects personal information primarily when individuals submit information through the web forms on our website.
- We also collect personal information when individuals interact with the member or community area of our website.
- Additionally, we collect personal information when individuals contact us by email, phone, or by using the contact form available on our website.
- All personal information is collected directly from the individual unless it is unreasonable or impracticable to do so.
3. Purpose of Collection and Use
The Vault collects, holds, and uses personal information to provide and manage our community experiences effectively.
- We use personal information to administer user accounts or memberships and ensure that individuals can access the features and benefits associated with those accounts.
- We use personal information to process payments securely through our authorized payment provider (e.g., Stripe).
- We rely on personal information to respond to inquiries, provide community support, and communicate with individuals regarding their use of our services or upcoming events.
- We use personal information to facilitate the proper operation, maintenance, and security of our website and physical venues.
- We may use personal information to perform administrative, operational, and internal business functions that support our service delivery.
- We also use personal information as required to comply with our legal and regulatory obligations.
- The Vault will not use personal information for purposes other than those listed above unless we are authorized or required to do so by law.
4. Third-Party Service Providers
The Vault engages trusted third-party service providers solely to enable the proper functioning of our community operations.
- We use platforms like WordPress to support the hosting, management, and technical functionality of our website.
- We use secure payment gateways (such as Stripe) to process ticketing and manage related financial transactions.
- These service providers may collect or process personal information on our behalf, but only to the extent necessary for them to perform the services we engage them to provide.
- The Vault does not permit these third-party service providers to use personal information for their own marketing activities or for any purpose unrelated to the services they provide to us.
5. Disclosure of Personal Information
The Vault does not disclose, sell, rent, or trade personal information to any third party under any circumstances.
- We may disclose personal information only when it is necessary for the purpose of delivering our services, such as providing information to our payment processor for authorized transactions.
- Personal information may also be disclosed where we are required or authorized to do so by law, including in response to a valid request from a government or regulatory authority.
- We may disclose personal information if the individual has provided their express consent for the disclosure.
6. Data Storage and Security
The Vault takes reasonable steps to ensure that personal information is stored securely and protected from misuse, interference, or loss.
- We implement reasonable physical, electronic, and procedural safeguards to protect personal information from unauthorized access, modification, or disclosure.
- If personal information is no longer required for the purposes for which it was collected, we take reasonable steps to delete or de-identify the information securely.
7. Access to and Correction of Personal Information
- Individuals may request access to the personal information that The Vault holds about them at any time.
- Individuals may also request that their personal information be corrected if they believe that it is inaccurate, incomplete, or out of date.
- Requests for access or correction may be made by contacting us via the details provided in Section 11 of this Policy.
- The Vault will take reasonable steps to respond to all requests within a reasonable timeframe.
8. Cookie Policy and Website Tracking
8.1 Use of Cookies
The Vault uses cookies and similar tracking technologies to enhance the functionality of our website and improve the user experience. Cookies are small data files placed on an individual’s device when they visit our website, used to recognize returning users and store certain preferences.
8.2 Website Analytics
Our website may use analytics tools to collect information about how individuals interact with the site (e.g., pages visited, time spent, device type). This information is aggregated, does not personally identify users, and is used solely to analyze website performance and enhance the user experience.
8.3 Third-Party Cookies
Some third-party tools and integrations used on our website (like payment processing or media plugins) may place their own cookies on users’ devices. Any use of third-party cookies is governed by the privacy policies of the respective providers.
8.4 Managing Cookies
Users may disable cookies or adjust their cookie preferences through their browser settings. If cookies are disabled, some features of the website may not function correctly.
9. Venue Security and CCTV Footage
To ensure the safety of our community, artists, and staff, security cameras may be located at the entrance of our event venues and at key egress areas.
- We respect your privacy and self-expression; therefore, there are no CCTV cameras in private or designated safe spaces within the venue.
- Footage is stored securely on an encrypted system with strict data access protocols.
- We may be required by law to provide this footage to local law enforcement authorities if an incident occurs.
10. Staff Access to Data
All data and security systems are password protected and accessible only by authorized core team members or senior management, who are bound by non-disclosure and strict confidentiality agreements.
11. Complaints and Privacy Inquiries
Individuals who have questions, concerns, or complaints about this Privacy Policy or the way The Vault handles personal information may contact us using the contact form available on our website or by reaching out to our official email address. We will make every effort to respond to all inquiries and complaints promptly.
12. Changes to This Privacy Policy
The Vault may amend or update this Privacy Policy from time to time to reflect changes in our community practices, operational requirements, or legal obligations. The most current version of the Policy will always be published on our website and will take effect immediately upon posting. We encourage individuals to review this Privacy Policy periodically.
